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Executive, Community Engagement
Posted on 01 Aug 2022 20 days left for application

Job Purpose

The position holder is expected to support and assist the PM in driving and implementing action plans to make digital adoption programmes for the people, specifically the #SayaDigital Pendapatan programmes as alternative and new source of digital income and/or employment for individuals with skills, experience and/or qualification. This includes promoting local digital freelance talents to be engaged by potential clients (corporations) locally and globally.

Duties & Responsibilities

1. Programme Planning and Management

• To facilitate and assist the Project Management for planning, coordination, implementation, monitoring and reporting of social media content and campaigns for all #SayaDigital Pendapatan programmes.

• Support, promote and implement online training sessions for all #SayaDigital Pendapatan programme; webinars and via relevant social media

• To assist with the coordination and consolidation of the content and promotional materials suitable for various communication channels (e.g. website, workers’ portal, social media, email blast)

• To facilitate the coordination and compilation of the participants' success stories which includes indicators such as pre-and-post conditions and income generated.

• Provide coordination and support the overall implementation of #SayaDigital programme (online and offline) and outreach activities

• Facilitate, support and assist relevant processes and procedures related to budget spending/utilisation

2. Engagement and collaboration with key and relevant Stakeholders

• To assist with the coordination among stakeholders to promote and conduct relevant programme for the targeted communities.

3. Business and Operational Processes

• To assist, supports the improvement of relevant SOPs

• To undertakes the ad-hoc task assigned by the supervisor as and when required

4. General Administration

• Complete all administrative responsibilities required for the department/division

• Provide feedbacks for improvements.

• Periodic reporting as stipulated by internal/external stakeholder in a timely manner.

Qualifications

1. Bachelors and/or Degree in any related field

2. At least 1-3 year(s) of working experience preferably in business processes & customer services related function with experience in projects implementation

3. Experience in working with the community/society & public-private sector initiatives is advantageous

Competency Required

Soft Skill

• Customer Services

• People Engagement and Management.

• Communication (written and verbal).

• Values/ Organisational Commitment.

• Internal and External Customer Focus.

Technical Skills / Knowledge Specialization

• Project Management

• Professional writing skill for public engagement / marketing / promotional contents.

• Knowledge on Digital Economy Blueprint and related national agenda.

• Knowledge on characteristics of gig and digital freelance community.


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