Manager, Community and Industry Partnership, e-Commerce
Posted on 04 May 2021 21 days left for application

Job Purpose

Manage, strategise and execute the development of the e-Commerce Community and Industry Partnership together with internal and external stakeholders based on in-depth knowledge, best practices, factual market intelligence, public and private collaborations in the areas of e-Commerce Seller Adoption.

Develops and maintains positive and effective partnerships and purposeful relationships that are relevant to the implementation of the e-Commerce Seller Adoption Strategy;

Duties & Responsibilities

Stakeholder Engagement

  • Organize, manage and plan the engagement with relevant stakeholders both internally and externally
  • Identify player to address ecosystem gaps
  • Groom e-Commerce prospects on business value proposition
  • Manage the presentation with relevant stakeholders  
  • Identify and engage new stakeholder that can add value to the e-Commerce industry, focusing on Community and Industry Partnership
  • Engage and syndicate with relevant government and industry stakeholders to achieve impactful outcomes for the agreed targets

e-Commerce Community & Industry Partnership Development Programme

  • Strategize, plan and execute program to develop the e-Commerce industry and in Malaysia.
  • Working closely with the Senior Manager / Head to develop the e-Commerce Community & Industry Partnership framework, which incorporates the best practices of e-Commerce  adoption.
  • Encourage adoption and sophisticated usage of ICT by demonstrating the business value of e-Commerce with integrated fulfilment system and operations.
  • Ensure an open, scalable and interoperable ecosystem through the development of common data specifications across Retailers, e-Commerce, payments and logistics service providers' systems.
  • Establish and manage strong relationships with ecosystem partners for the successful implementation of project strategies and priorities.
  • Manage and ensure the timely and excellent execution of thought leadership initiatives, including participation in high profile strategic platforms.


  • Make recommendation on hiring, promotion, transfer and discharges of staff within his/her supervision to Division Head
  • Cascade the Corporate KPI assigned to the respective team
  • Promote and lead continuous improvements and provide feedbacks for improvements.
  • Periodic reporting as stipulated by internal/external stakeholder in a timely manner

Coaching & Mentoring

  • Actively grow the abilities and skill of the unit members through formal training programs, mentor ship and hands on learning.
  • Provide an environment that fosters personal and professional growth for department members to encourage loyalty, openness of opinion and constant curiosity.

Other task deemed important

  • Execute Other projects and tasks deemed important by MDEC’s Management



  • Minimum Bachelors and/or Master Degree in any related field
  • At least 7 year(s) of working experience preferably in technology/marketing/business related function with experience in managing projects as a team leader
  • Experience in working with the MSME community and/or public-private sector initiatives is advantageous

Competency Required


  • Good understanding of eCommerce industry dynamics, including the related business issues and technology parameters, gaps identification and articulation of resolutions to problems and issues  based on facts and trends
  • Good and understanding on MSMEs and the ecosystem issues, identify gaps and articulation of issues and solutions
  • Demonstrated ability to professionally communicate, interact and engage with top management and officials at all levels of government and to work effectively with a wide range of communities, public and private sectors
  • Ensuring compliance of work operations
  • Organizational Awareness
  • Achievement Orientation

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