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Executive, MSC Advisory
Posted on 10 Nov 2021 0 days left for application

Job Purpose

1. To evaluate, perform pre-screening and completeness checks on forms submitted by companies prior to forwarding on to respective MSC team for processing.

2. Guides and advises internal and external stakeholders/customers on MSC matters under the department’s purview.

Duties & Responsibilities

1. Advise and provide consultation to companies about the MSC Malaysia Status and other department’s initiatives.

2. Guide companies in their application submission for MSC Malaysia status and other submission requests under the department’s initiatives.

3. Verify eligibility, pre-screen for completeness on forms submitted by companies. Guide the companies towards submission of complete information.

4. Handles enquiries from internal and external stakeholders/customers in relation to MSC matters under the department’s purview.

5. Advise and resolve issues on queries/complaints by applicants and/or external customers.

6. Perform additional due diligence, special assignment, ad-hoc functions and related duties as and when necessary.

7. Collaborate with other teams in the department by providing inputs, compiling FAQs, developing checklists with the aim of delivering excellent customer experience.

8. Collaborate with other teams in the department to get updates on initiatives in order to advise external and internal stakeholders/companies.

9. Ensure externally published information regarding department’s initiatives is up-to-date.

Qualifications

1. A graduate with approximately > 2 years of work experience; with prior experience in providing advisory to external clients, customer engagement.

2. Understanding of digital technology concepts is an added advantage.

Competency Required

Technical Skills / Knowledge Specialization: -

1. Project Management

2. Strategic Thinking

3. Written & Verbal Communication

4. Interpersonal skills

5. Negotiation

6. Client Relationship Management

7. Problem Solving

8. Finance and Taxation

9. Achievement Orientation


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