Executive, Stakeholder & Logistic Management
Posted on 11 Jun 2021 17 days left for application

Job Purpose

Responsible to support and execute Immigration operations matter and oversee client management activities in MSC Facilitation and Services (Northern Office) for Bill of Guarantees No. 2 to ensure quality services on timely basis.

This position is for Northern Branch (Penang)

Duties & Responsibilities

1) Support and execute the delivery of expatriate services in eXpats Service Centre - Northern Office and Immigration’s operation needs.

  • Consult MSC Malaysia or ICT sector companies on business processes with regards to work permit application
  • Process work permit applications received by eXpats Service Centre – Northern Office to ensure client charters are met by maintaining performance.
  • Prepare documentation related to work permit applications and ensure the completeness before submission to Immigration Department
  • Manage general inquiries with Immigration Department with regards to work permit and visa applications
  • Communicate information with regards work permit application to internal clients i.e. Client Manager, Operation & Processing Team within agreed SLA

2) Support Operations and ensure adherence to process workflow and immigration’s guidelines and procedures 

  • Update data for processing and provide accurate and timely operational performance reports.
  • Ensure all applications workflow in e-Xpats are captured and completed by effective process outcomes through efficient administration of tasks.

3) Undertake special assignments, ad-hoc functions and related duties as and when necessary

  • Undertake ad-hoc matters/projects as and when required.
  • Attend and present at external and internal meetings to perform duties and aid business development.


  1. Fresh Graduate preferably with minimum 1 year working experience
  2. Graduate in any field from established IHL

Competency Required

Soft Skills:

1. Customer Service Orientation

2. Organizing for Achievement

3. Communication Skills

4. Interpersonal Skills

5. Problem Solving Skills

Technical Skills / Knowledge Specialization:

 1. Business Process Management

2. Related knowledge on selected BOGs and government regulations

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