Senior Executive, Complaint Management
Posted on 04 Jun 2021 11 days left for application

Job Purpose

The incumbent shall provide effective administration, coordination and execution of all complaints/information received on any unethical activities in accordance with guidelines and governance standards. The incumbent also expected to work closely with various stakeholders in instilling the culture of integrity and good governance.

Duties & Responsibilities

• To provide effective end-to-end execution on Complaint Management for misconducts of corruption, abuse of power and      malpractice, as well as violation of code of conduct and ethics in the organisation.

• To analyse trends on the information/complaints and provide assessment report for further action.

• To closely monitor the implementation of Whistleblowing Policy to ensure confidentiality of information and Whistleblower is protected.

• To ensure action is taken by the Senior Executive, Detection and Verification on information/complaints on corruption, abuse of power and malpractice.


• Bachelor’s degree in any related field with at least 3-5 years of working experience.

• Exposure in Industrial Relations and audit related activities will be an added advantage.

• Good understanding and knowledge on National Anti-Corruption Plan (NACP), Malaysian Anti-Corruption Commission Act and other relevant law and regulations.

• Certified Integrity Officer (CeIO) or any professional qualification/certification from the Malaysian Institute of Integrity (IIM) and/or other associations will be an added advantage.

• Hands-on experience in governance, risk management, and compliance.

Competency Required

• Demonstrate undivided commitment towards ethics and integrity with zero disciplinary record.

• Meticulous analysis in examination of facts and documents. Able to connect the dots in the assessment of evidence and during the fact findings process.

• Strong drive to guide and motivate others to speak up the truth and act with integrity. 

• Strategic and analytical insight with the ability to connect the dots.

• Excellent report writing and presentation skills. 

• Knowledge in conducting performance evaluation and change management principles.

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