a) Responding to queries via chat, email, or phone
b) Assisting other staff members on troubleshooting and diagnosing problems
c) Providing technical assistance for questions and problems
d) Resolving problems with MDEC assigned computer systems.
e) Following up with customers to ensure full resolution of issues.
f) Requesting feedback and/or monitoring calls and other methods of correspondence
g) Running reports to analyse common complaints and problems.
h) nstalling or changing software to fix issues.
i) Remotely accessing hardware or software for MDEC Staffs to make changes and fix problems.
j) Support Asset Tracking and Asset Management
k) Provide AV / Video Conference Support
a) Diploma in Computer Science, Information Technology, Computer Engineering or equivalent.
b) Minimum 2 years’ experience in Customer service
c) Communication skills
d) Ability to learn quickly.
e) Troubleshooting/problem-solving skills
f) Ability to work under pressure.
h) Teamwork skills
i) Interpersonal skills
j) Support experience