Executive, Stakeholder & Logistic Management
Posted on 23 Apr 2021 8 days left for application

Job Purpose

Responsible to support and execute Immigration operations matter and client management activities in MSC Facilitation and Services Department for Bill of Guarantees No. 2 to ensure quality services on timely basis.

This position is for Northern Branch.

Duties & Responsibilities

1.     Support and execute daily operations to meet agreed organizational performance plans within agreed quality and timescales

  • Process the endorsement applications/cancellation applications/transfer of endorsement applications received by eXpats Service Centre to ensure client charters are met by maintaining the performance
  • Do the thorough checking of the passports and related documents to work permit applications and ensure the completeness before submission to Immigration Department
  • Checking the online payment to Immigration Department is correct for endorsement of work permit application
  • Manage general inquiries with Immigration Department with regards to work permit and visa applications
  • Communicate information with regards work permit application to clients and internal unit in MFS
2.     Support the team through performance measurement system via eXpats and work process flow follow the guidelines and procedures 

  • Update data for processing and provide accurate and timely operational performance reports.
  • Ensure all applications workflow in eXpats are captured and completed by effective process outcomes through efficient administration of tasks



  1. Fresh Graduate preferably with minimum 1 year working experience
  2. Graduate in any field from established IHL

Competency Required

Soft Skills:

1. Customer Service Orientation

2. Organizing for Achievement

3. Communication Skills

4. Interpersonal Skills

5. Problem Solving Skills


Technical Skills / Knowledge Specialization:

 1. Business Process Management

2. Related knowledge on selected BOGs and government regulations

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